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How To Correct Notary Journal Entries

Updated 9-29-21. Your journal entries provide an important record of your notarizations, so it's important to get the details right. But if you make a mistake in your journal, here's what you should know.

While most states either require (like Pennsylvania) or recommend (like Florida) that Notaries keep a journal, none offer specific rules about making corrections to an entry. The NNA’s Hotline counselors frequently receive calls from Notaries who have made all kinds of mistakes, including:

  • Entering the signer’s wrong address or inappropriate ID information (Texas Notaries are prohibited from recording ID numbers or a signer's biometric information such as a thumbprint).
  • Entering the wrong document title or omitting it altogether.
  • Having signers write their signatures in the wrong space.
  • Failing to obtain the signer’s signature and thumbprint (California requires the signer's thumbprint for the journal entry if the document is a power of attorney, deed, quitclaim deed, deed of trust or other document affecting real property).

Here are a few things to keep in mind.

When The Signer Is Still There

Most of the time, you will discover a mistake while you’re completing the journal entry. Say, for example, you wrote the wrong street in the address box. The simplest way to make the correction is as follows (note: for the purpose of describing these tips, we’ll assume you are using the NNA’s Official Journal of Notarial Acts):

  • Line through the incorrect information.
  • Write the correct information in the same box, if there is room to write it legibly.
  • If there is not enough space in the same box, use the box in the line below the entry. There is no rule that says you must only use one line per journal entry.

You also may make a notation about the correction in the “additional information” box.

If you have two or more Notary journal signers and multiple notarizations, it can be easy to get information mixed up between journal entries. For example, you're handling a loan signing for a couple and one partner signs the box for the other’s journal entries and vice versa.

  • Cross out the signature and have the partners sign the correct signature spaces.
  • If there isn’t enough room for the signers to sign the correct entries — if, for example, you’re a California Notary and the signers also have placed their thumbprints in the wrong spaces, then correct the other line entries (Name and Address of Signer column, Identification of Signer column, etc.) to make them match.
  • Note an explanation in each journal entry.
  • If the resulting corrections will render the entries illegible, then start over and create new entries. It is better to be legible and correct than illegible.

When The Signer Has Left

What happens if you discover a mistake after the signer is long gone? If your state requires you to record the signer’s ID number in the journal, for example, but you forget, you can try to contact the signer to see if they will give you the information, but that may not be possible in many instances. If you are unable to reach the signer to obtain the information, your best course of action is to note the omission and circumstances in the “additional information” box of the journal entry.

Do's And Don’ts

  • If you rush the process of completing journal entries, you’re more likely to make a mistake. So take your time and make sure to record all the information correctly. It also can help to double-check an entry.
  • Don’t use correction fluid or tape to cover over a mistake and then write on top of it. The fluid or tape could come off.
  • If you discover a mistake sometime later, don’t cross out the entire entry and make a new one. Many states have laws that require the entries to be in sequential order, meaning they must be recorded chronologically. The Notary Public Code of Professional Responsibility recommends entries be made at the time the notarization was performed. If you make a new entry, it is likely to be out of order.

If the notarization is called into question, the fact that your journal entry is out of order could damage your credibility in any legal proceeding.

Michael Lewis is Managing Editor of member publications for the National Notary Association.

Additional Resources:

NNA Hotline

 

 

View All: Best Practices

37 Comments

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Leona Jeffery

11 Feb 2017

Am browsing for helpful info

integrityoffice@yahoo.com

13 Feb 2017

reading

usha CHALASANI

13 Feb 2017

thanks

Verne Gordon

15 Feb 2017

I'd like to make a comment. As a California Notary; if there are two persons or multiple signers, it's my policy to do each journal entry separately for one signer at a time. That lessens the chances of mixing up signers identifications, signatures, etc. Sure..I've had a couple of instances where I make mistakes on journal lines, but they are more readily correctable on a single signer. I normally line through the error; initial and date it and then make the correction.

James Wallert

19 Feb 2018

How can there be an error in a journal that Florida does not require being kept? If a Florida Notary keeps "notes" on notarizations that they perform in a "journal" would it not be just their personal notes?

National Notary Association

20 Feb 2018

Hello James. While keeping a journal is not required by law in Florida, if a Florida Notary chooses to do so it is still important to enter accurate information, but sometimes a Notary may make mistakes doing so. (For example, spelling a signer's name incorrectly or writing an incorrect date of notarization) In those situations, it is still iimportant to know how to correct errors in the journal entry.

Mary Feaster

19 Feb 2018

Good comment, Verne. I’m a long time CA notary and do the same thing. Each signer gets a line in my journal. I make corrections like you do, as well, with my initials. All of this helps me stay organized and my journal looks neat and tidy.

John W. Knight Sr.

20 Feb 2018

These articles are so very informative. I really appreciate them. THANK YOU!

Jennifer

21 Mar 2018

What should you do if signer doesn’t sign your book but you watched them sign their documents?

National Notary Association

22 Mar 2018

Hello Jennifer. To help us answer your question can you please tell us what state you are commissioned in?

Josh

31 Jul 2018

what if someone fill-out the book with out your knowledge.

National Notary Association

01 Aug 2018

Hello. In most states, the journal is required to be under the Notary's sole control. Can you tell us what state you are in and provide more details, please?

Michelle Riesenberg

25 Feb 2019

I am a notary with the state of Iowa and have been since 2001. Although I have not looked at the laws regarding notary practices and multiple signers specifically, I have always made it a practice to have each signer on a separate line because the journal I have does not have room for multiple signers for one entry. And, due to people having various styles of handwriting, it is just easier to have each signer on their own separate line. It's also more legible that way.

Michelle Riesenberg

25 Feb 2019

I am a notary with the state of Iowa and have been since 2001. Although I have not looked at the laws regarding notary practices and multiple signers specifically, I have always made it a practice to have each signer on a separate line because the journal I have does not have room for multiple signers for one entry. And, due to people having various styles of handwriting, it is just easier to have each signer on their own separate line. It's also more legible that way.

Hugh (WA)

25 Feb 2019

"While most states either require (like Pennsylvania)...notaries to keep a journal." - also Washington. I realize printing the whole list would disrupt the paragraph, how about a footnote to the complete list of states requiring journal in future editions of this topic?

Michelle Riesenberg

10 Feb 2020

I am a notary in the state of Iowa and have been since 2001. The Notary laws for the state of Iowa do not indicate nor acknowledge specifically about journals. Since the beginning, I have made a practice to have the person who's signature I am notarizing sign and print their name as well as write their complete address in the required fields in my journal. I've never been told differently. Having them do this, is it considered wrong and something I should be performing instead?

National Notary Association

12 Feb 2020

Hello Michelle. Since your state does not provide guidelines for journal entries, you may wish to follow the recommendation in article VII-A-4 of the Notary Public Code of Professional Responsibility, which does include recording the name, address and signature of the signer in your journal entry.

Kathleen Reynolds

10 Feb 2020

I am in Texas. Not recording the signers street number is not a law or rule that I have seen from the Texas Secretary of State. Can you please provide a citation for this requirement. Thank you

National Notary Association

12 Feb 2020

Hi Kathleen. You are correct, there is not a prohibition on recording numbers for a signer's mailing address in a Texas Notary journal. : “[1 TAC 87.50] does not prohibit a notary public from recording a number related to the mailing address of the principal of the document or the instrument” (1 TAC 87.50[d]). We have updated the article to correct this information. Thank you for bringing this to our attention.

Pam

10 Mar 2020

Oregon...if the id shows an address that is not current do we use the address on the i.d. anyhow?

National Notary Association

12 Mar 2020

Based on what you’ve described, we think it would be best if you contacted our Hotline team by phone and provided them with a more detailed description of the situation. The NNA Hotline: 1-888-876-0827 Mon – Fri: 5:00 a.m. – 7:00 p.m. (PT) Saturday: 5:00 a.m. – 5:00 p.m. (PT) If you’re not an NNA Member or Hotline Subscriber, they will provide you with a one-time courtesy call.

TOYA

19 Dec 2020

What can you do in the state of Texas, if you forget to get the signature in your notary journal?

National Notary Association

05 Jan 2021

The State of Texas does not require that a Notary record the signature in the Notary Journal. If you wish, you can meet with the signer again to obtain the signature, but it is not required by law.

VICTORIA

27 Jan 2021

WHAT HAPPENS IF THE SIGNER FORGETS TO SIGN AND THUMBPRINT ON THE JOURNAL but completed signature on the deed/deed of trust.

National Notary Association

29 Jan 2021

Based on what you’ve described, we think it would be best if you contacted our Hotline team by phone and provided them with a more detailed description of the situation. The NNA Hotline: 1-888-876-0827 Mon – Fri: 5:00 a.m. – 7:00 p.m. (PT) Saturday: 5:00 a.m. – 5:00 p.m. (PT) If you’re not an NNA Member or Hotline Subscriber, they will provide you with a one-time courtesy call.

Cassandra Knight

21 Apr 2021

I have trouble keeping up with the journals after doing a few Loan Signings a day. I found this awesome Journal that is a time saver, I bought three of them. I'm in California and when I shared it on a Notary support group I was told it's not California compliant. I have several entries...what do I do? Thank you p.s. there is signer 1 and signer 2 on a page all their information is at the top. They sign after their information is entered. The notarized documents are listed and the signers initials each one and the thumb prints are at the bottom right side, fee and mileage on the left. Date and time are at the very top of the page. Each notarized document listed is also dated. This is an awesome Journal. I pray that it's California compliant

Gabriela

16 Sep 2021

Hello, I'm in Texas, and my question is if in the case we need to make a correction/redaction in our notary record book if we have entered an ID number by mistake, how can we properly redact that information from our notary record book?

National Notary Association

29 Sep 2021

Texas state law does not indicate how the redaction must be made – just that it must be made. The typical way is using a black marker and marking over the information. Redaction Required: “A notary public who inadvertently records information prohibited under subsection (a) of this section shall redact such information prior to providing public access to or copies of the notary record book” (1 TAC 87.50[d]).

Chantel

17 Sep 2021

Hi I’ve been a notary for a company I used to work for. I’ve done over 200 notaries in the last 2 years but my boss never told me I needs to write the time in my notary book. I’m scared I will get penalized. I live in Hawaii

National Notary Association

06 Oct 2021

Hello. The Revised Statutes of Hawaii, section 456-9 C[4], indicates that the attorney general may impose and collect an administrative fine of $200 for a Notary Public's failure to record all of the Notary's transactions as prescribed by section 456-15 and applicable rules.

Terri Shannon

04 Oct 2021

In Nevada I was taught that certain elements are required in my Journal 1. Name on ID used to Identify. 2. Address on ID. 3. I’d info d/l # issue and expiration. Name of Document 4. Time date performed 5. Fees charged. Then after completing I ask signor to verify they agree with the services provided and ask them to sign. Then only then do I hand ID back. I make notes regarding any specifics. I approach every entry as if I were in Court showing a judge what I did 5 years ago and only had the writing to go by since 5 years from now I would never remember.

Marli Ramirez

05 Oct 2021

Could you, please, talk about situations recommended in New York or required by law when doing the journal entries. NY rules and regulations are never mentioned. Thank you!

National Notary Association

06 Oct 2021

Hello. New York Notary law does not require a journal, and the state does not provide statutory guidance for completing journal entries. However, you can find recommended best practices for completing journal entries in section VII-A-4 of The Notary Public Code of Professional Responsibility: https://www.nationalnotary.org/knowledge-center/news/notary-public-code-of-professional-responsibility

Lindsey Waight

16 Dec 2021

I am in california. I filled out a journal entry for a savings trustee certification and was going to have the customer sign and thumb print, but he changed his mind last minute and decided to close his account. So I have an entry filled out but the trustee cert never got signed and neither did my entry. What is the best thing to do?

National Notary Association

17 Dec 2021

Hello. You should write in the journal entry that the notarization was not completed and record the reason why.

Ut

08 Apr 2022

Hi, I'm in California, I signed my mortgage closing with a notary public at private location, not at the title company. When she pointed to the place for thumbprint in the notary journey, I only saw my driver license number and its expiration date written on the page, nothing else. I noticed there were some written notes on the left page, however at that point I simply thought the left page was for her prior customer, and mine started on the right page. Respecting other people privacy, I quickly thumbprinted where she pointed at, and did not read a word on the left page, and no signature needed. Thinking about it now, it could be both left and right page entries were for my case, I'm not sure. I started to concern thinking about I just thumbprinted a document unknowingly what it's for. Because least the document type and date should be on there for me to validate and acknowledge prior to thumbprint. The notary public works privately, so it's not like I can stop by her office to review her entry. Should I ask her to send me a picture of the journal entry? Thank you,

National Notary Association

08 Apr 2022

Hello. To request a copy of a CA Notary's journal entry, you will need to submit a written request to the Notary that includes the name of the parties, the type of document, and the month and year when the notarization took place (GC 8206[c]).

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