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Four questions Notaries should ask when choosing a RON vendor

If you want to start performing remote online notarizations (RON), you will likely need a RON vendor who will provide the tools for you to perform RONs and securely store your electronic records. But how do you choose the vendor that’s best for you? When selecting a RON vendor, be sure to ask these four important questions:

1. Does the RON vendor fully comply with all of my state’s laws?

The first and most important question is if the vendor is fully compliant with your state’s RON laws. Some states, such as Wisconsin, have a set list of approved vendors, and Notaries may only select one from the approved list. Other states, such as Florida and Texas, allow Notaries to choose any RON technology provider as long as the vendor complies with all state rules and statutes. “It’s essential to know if the provider is compliant with state laws or officially approved,” said Pem Guerry, executive vice president of SIGNiX.

When choosing a vendor, be sure to ask if the vendor provides secure storage and protected access to any RON records you are required by law to keep, such as audiovisual recordings of your notarization sessions or electronic journal records.

If you find out a RON vendor isn’t approved by your state or doesn’t meet your statutory requirements, you’ll need to look elsewhere.

2. Does the RON vendor provide training and tech support for their system?

A vendor may offer a great RON system, but it won’t be much help if you don’t know how to properly use it. When choosing a RON platform, ask if they offer training how to use their system and technical support if you encounter problems with the system when performing a RON.

“My number one question when choosing my RON provider was if they provided phone support,” said Tracee Jordan, a remote online Notary in Houston, Texas. “I have a large clientele and I need to have access to tech support on demand when things are happening.”

3. Will the vendor provide you with a digital certificate or electronic seal for RONs, or will you need to purchase your own?

Depending on your state’s requirements, you may need a digital certificate or electronic seal to perform RONs. When looking for a RON vendor, you should ask if the vendor provides Notaries with a digital certificate or eSeal, or if you will need to purchase your own.

For example, Pat Kinsel, CEO of Notarize, said his company provides electronic seals for RONs that are fully compliant with each state’s RON laws. For digital certificates, Notarize prefers Notaries obtain their own digital certificate from an authorized provider to ensure full compliance with state rules. “Since some states require the digital certificate to be in the Notary’s possession, so we refer Notaries to a trusted issuing authority to purchase their digital certificates,” Kinsel said.

4. How much will it cost you to get set up with the vendor? 

Budget is an important part of any Notary’s business. When researching potential RON tech providers, be sure to ask how much it will cost to get set up with them so you can determine if the expense is affordable for your business.

David Thun is the Assistant Managing Editor with the National Notary Association.

Related Articles:

A guide to remote notarization providers for Notaries

Additional Resources:

NNA RON Information


Add your comment

17 Aug 2020

I am looking for a RON provider. I have all the course materials completed and the documentation

R Douglas Froman

17 Aug 2020



17 Aug 2020

Are you allowed to have more than 1 electronic seals and platforms to use? Im comissioned in the state of Virginia

National Notary Association

24 Aug 2020

Hello. We are not aware of any prohibitions on using more than one RON platform in Virginia at this time.

Peter d.

17 Aug 2020

I'm using for my RON provider. So far no issues. Better support than some of the others, digital certificate and training is included.

Diane Smith

18 Aug 2020

How much is the RON notary? Does it meet Florida requirements? Do you offer RON training? Do you supply online stamp/seal? Is RON accepted I Fl?

National Notary Association

18 Aug 2020

Hello. Yes, Florida Notaries who meet state qualifications may perform RONs. For more information, please see here:

Rochelle Davis

18 Aug 2020

I am trying to sign up with OneNotary, but there is no phone support and just the set up process is frustrating. Emailing an waiting firm a response will not work.

Roberto Gonzalez

21 Aug 2020

I , am a Notary in Florida, I will to become online notary what do I need?

National Notary Association

24 Aug 2020

Hello. Please see this link for information on becoming a remote online Notary in Florida:

Nancy Metallo

25 Aug 2020

Can a Florida RON certified Notary use more than one platform at a time?

National Notary Association

14 Sep 2020

Hello Nancy. We contacted the Florida Governor's office. Their response was that yes, Florida Notaries are able to contract with multiple RON providers. They must however, keep their providers current and updated with the Florida Department of State.

Matt Miller

19 Feb 2021

Also, how much are ongoing costs?!

Vicki Fullington

23 Jul 2021

What platform is easiest and most affordable for basic remote notarization/

National Notary Association

27 Jul 2021

Hello. State requirements for remote notarization platforms vary. Can you tell us what state you are commissioned in, please?

05 Aug 2021

Is there a rating system for RON venders? Who offers best support, training, and essentials? I am in Ohio.

National Notary Association

05 Aug 2021

Hello. While there is not a rating system for RON vendors, you can find information on Ohio RON vendor requirements and a partial list of vendors here: Please note that the NNA and the state of Ohio do not endorse a specific RON vendor.

Jeanelly Hernandez

30 Sep 2021

In the state of New Jersey will notaries need to register with the Secretary of State and obtain a certificate to perform RON?

National Notary Association

06 Oct 2021

Hello. Please see this article for information on new Notary laws taking effect in New Jersey on Oct. 20, 2021:

Dominique H

10 Oct 2021

I see that Georgia has authorized RON temporarily. However, I have checked with my Secretary of State and it seems there isn't a specific deadline or specific RON platform to use.

Itzel L

03 Dec 2021

I am already a commissioned notary in the state of NJ, I do want to become an RON. What provider do you recommend?

National Notary Association

09 Dec 2021

Hello. The NNA does not endorse any specific third-party remote notarization provider. Any provider you select must meet New Jersey's remote notarization requirements. A partial list of providers that meet those requirements can be found here: If you are interested in using a provider not on this list, contact them to ask if their platforms meets New Jersey's requirements.

02 May 2022

I am trying to become a RON I’m trying to find the information I need to find a company but it keeps taking me to articles Thank you

National Notary Association

04 May 2022

Please see here for additional information:

19 Dec 2022

Can you tell me if there are restrictions in Colorado on using more then one RON? Thanks in advance, SL

National Notary Association

11 Jan 2023

More than one RON platform can be used, but the platform(s) have to be approved by the state of Colorado.

Marlene L

14 Jan 2023

I am in the state of Illinois and is looking to provide RON services. Are there any technology vendors you would recommend? Thanks, Marlene

National Notary Association

24 Jan 2023

Hello. Illinois has not yet published its administrative rules to implement remote online notarization.

Marlene Love

24 Jan 2023

Thank you,

Nadya Davis

25 Jan 2023

Hello, What would be the best recommended RON provider for Florida? I've already completed your online course. Thank you.

National Notary Association

26 Jan 2023

Hello. The NNA does not endorse a specific RON provider. However, you can find a partial list of RON providers available in Florida here: and more information about RON providers here:

Tyler P

12 Mar 2023

How can I become a RON provider?

National Notary Association

13 Mar 2023

Hello. Acting as a RON technology provider or vendor is not something individual Notaries do-it is a service provided by companies that supply the appropriate technology and online platform hardware and software to Notaries. Because of this, we're sorry but advice on how to start such a company is outside our area of information. However, if you are looking for information on how to perform remote online notarizations, you can find information for authorized states here:

23 Apr 2023

Where can I find a list of platform for RON

National Notary Association

24 Apr 2023

Hello. To help us answer you question, can you please tell us what state you are commissioned in?

Kimberly Ann Nelson

02 May 2023

How do I choose the best solution provider? It's very confusing to know what company to choose. I'm in North Carolina and need to be able to do E-notaries, RONs, and signing agent work. Any advice would be appreciated.

National Notary Association

22 Jun 2023

Since there are so many RON providers to choose from, it is up to the Notary to find out which suits them and their needs. Each one charges different amounts, has different processes, different services etc. So, you would have to decide which one bests meets your needs.

Mildrey Montes de Oca

11 May 2023

I become a RON and I need information about FL RON vendors that provides digital certificate or e.Seal, or e.journal

National Notary Association

12 May 2023

Hello. A partial list of RON technology providers can be found here: Please note the NNA does not endorse any specific technology provider.

13 Jun 2023

I am looking for a list of Rom providers for Illinois.

National Notary Association

14 Jun 2023

Hello. We will be publishing an article on the new procedures for Illinois remote notarizations in the near future.

Ree Hazelett

28 Jun 2023

Has Illinois published the new procedures for remote notarizations? Will this also include the preferred technology company for Illinois.?

National Notary Association

29 Jun 2023

Hello. We have an article coming next month in The National Notary Bulletin that will provide information on the new Illinois remote notarization and electronic notarization procedures.

25 Jul 2023

I am in North Carolina and need a RON provider. Which is the recommended approved system for notaries in NC?

National Notary Association

25 Jul 2023

Hello. North Carolina still has temporary remote notarization provisions in place. Please see "How to become a Remote Online Notary in North Carolina" on this page for detailed information:

Brandi Manuel

17 Nov 2023

I am in Texas, I am looking to become an Online Notary. I would also like to look into becoming a signing agent in Texas. Any information would be great!

National Notary Association

30 Nov 2023

Hello. You can find more information at the links below:

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