Updated 7-10-23. If you’re a Notary Signing Agent, or looking to start work in the loan signing field, you’ve probably heard a lot about “Signing Agent Certification” but may not know what that means. Here are answers to some of the most common questions asked about certification for Notary Signing Agents.
What does ‘Notary Signing Agent Certification’ mean?
In general, a certification program demonstrates that a Notary Signing Agent has the necessary training and specialty skills required to handle loan document signings for lenders, title companies or signing services. Many certification programs, including NNA Loan Signing Agent Certification, also include a background screening. While the details of individual certification programs vary, they commonly cover topics such as how the loan document signing process works, the correct steps to take if a borrower has questions or an issue comes up during the signing, how to properly handle documents containing sensitive information and how to avoid common mistakes such as advising borrowers improperly or failing to obtain necessary signatures on loan documents.
To ensure that the certification process can be relied upon by lenders, title companies and signing services, many certification programs follow standards created and published by the Signing Professionals Workgroup.
Is Certification Required To Be A Notary Signing Agent?
Though certification isn’t mandatory, it is a critical factor companies look for when choosing a Signing Agent for assignments. Certification through the NNA also makes Notaries eligible for a FindaNotary.com directory listing, which can help market your services if you offer general Notary services.
“Certification is absolutely vital to all Notary Signing Agents, regardless of experience level,” said Marcy Tiberio, a veteran NSA from Rochester, New York, and owner of Professional Notary Services, Inc. She explained that when a Signing Agent is certified, it provides the lender assurance that the Signing Agent is fully qualified and won’t make mistakes that could result in lawsuits against the company or the Signing Agent.
If you also offer general Notary services, an additional benefit of NNA certification is that it qualifies you for a listing on the NNA's FindaNotary.com directory, which can help customers seeking a mobile Notary to locate and get in touch with you.
What Should I Look For When Choosing A Certification Program?
For Signing Agents looking for a certification program, Tiberio recommended looking for a reputable program that is recognized by companies you want to work with. Check out the company websites for their requirements, or reach out to your contacts.
“Lenders and title companies are looking for professionals to be on their team who are knowledgeable about the industry as a whole,” she said. “Make certain the certification gives you a comprehensive overview of your role as a Notary Signing Agent, as well as guidance to where you can find further information and ongoing support and training.”
David Thun is the Assistant Managing Editor at the National Notary Association.
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Borrower myths about Notary Signing Agents
Additional Resources:
How To Become A Notary Signing Agent