Your Cookies are Disabled! NationalNotary.org sets cookies on your computer to help improve performance and provide a more engaging user experience. By using this site, you accept the terms of our cookie policy. Learn more.

4 good ways to find new Notary customers

4 good ways to find new Notary customers article

It can be tough to find customers for your Notary business in today's challenging economy. We asked Notaries on Facebook about the best ways to find new signers and expand their customer base. They recommended the four approaches below:

  1. Advertise through word of mouth
  2. Referrals from current customers
  3. Offer discounts to signers
  4. Always answer phone calls for Notary services 

1. Advertise through word of mouth

Many Notaries agreed that getting the word out in your community is one of the best ways to find new customers. If someone needs a notarization but aren’t sure where to go, word of mouth about your business can be key to getting signers to come to you first.

“I opened a small coffee shop and one of the first things I did was become a Notary and put a sign in the window,” said Monica Lynn Nava. She also let her neighbors and local banks know that she was available for Notary services, which she said helped her business a lot.

Posting your business information online and through social media is another good way to get business, but you don’t have to stop there. Simone Tackett left business cards in books on the shelf at her local public library (“It’s different, but it has brought me a lot of business,” she said) while others display license plate covers or car magnets advertising Notary services. “I connected with a lot of neighbors this way and two are attorneys,” said Notary Phil Wilson.

2. Referrals from current customers

Other Notaries said that providing a good customer experience is always important, because those customers in turn will refer other people to your business. In fact, Alexis Ronieshia Thrash said that most of her new clients come from referrals from repeat customers.

So how do you get those referrals? Coryna Magana recommends Notaries keep up with continuing education about their duties and build a good rapport with signers during assignments. Phil Wilson added that attorneys and real estate professionals are a great source of referrals once you show them you can provide quality Notary services. 

3. Offer discounts to signers 

A simple way to build a good reputation for your Notary business is discounts for new customers. Frank Quezada said that he regularly offers discounts or free notarizations for older signers, and they frequently refer him to additional new customers. “Give a little, and you get a little,” he said.

4. Always answer phone requests for Notary services

Finally, Notaries said it’s important you answer every phone call requesting your Notary services — if you don’t reply, new customers won’t come back. “I always answer the phone or call back right away if I have missed the call,” said Martina Tasevska.

If you can’t get to the phone because you’re in the middle of another assignment, be sure to let other customers know, said Linda K. Evans. “I have my business connected to Apple Watch, then I don’t miss calls and they get a message that I’m with a client,” she said.

Have you tried other ways to find new Notary customers? Share your tips and stories in the comments section below.

David Thun is the Assistant Managing Editor with the National Notary Association.

 

8 Comments

Add your comment

Hany hendawi

16 Jan 2023

Need help building my business

Max in PDX

16 Jan 2023

I've often wondered if offering discounts can sometimes constitute biased behavior for notaries. For example, offering a free notary day at your church seems like a nice thing to do--or is it a case of a public official giving preferential treatment to certain people because of their religion? For me, the problem is academic. I got my commission for my job, and on the odd occasions I notarize outside of work, I do it as a favor. But for notaries who make a living at it, could good marketing practices constitute "kickback" or First Amendment issues? What do you think?

National Notary Association

17 Jan 2023

Hello. For more information, please see the section on fees and impartiality in this article: https://www.nationalnotary.org/notary-bulletin/blog/2017/08/notaries-and-impartiality

Steve Shapiro

16 Jan 2023

In a time like this when the typical person will get more spam phone calls on their phone than legitimate calls, answering every phone number that appears on your Caller ID can be a painful and time-wasting experience. I know that I have lost business by not answering the phone but there comes a time when I can't deal with even one more spam call.

Steven Ransom

19 Jan 2023

Having a second phone or phone line can be very helpful. The second phone or phone line can be for Notary calls only. This may help to stop spam calls.

Jennifer Faiz

19 Jan 2023

I've found that word of mouth and posting on nextdoor.com has helped me tremendously to connect with neighbors needing notary services, who prefer the personalized service of having a notary come to their home. And my clients have referred me to other clients. This method has served me well.

do_nhuan34@yahoo.com

20 Jan 2023

VERY GOOD SERVICES

Tara Conard

20 Jan 2023

I use a google voice phone number for my mobile notary business, it does help weed out the spam calls, especially since I have it set up that they have to give their name when calling. I also purchased magnets to put on the sides of my car. This has given me more business than online or word of mouth. I have had numerous people come up to me asking for a business card. I also made my own fliers and hung them in gas stations, laundrymats, doctor's offices, and anywhere else that has a corkboard to hang things on. My local Commonwealth Tags sends people my way and I use google and yelp, as well as Thumbtack, but I pay for leads with Thumbtack and that can get expensive when out of 10 paid leads only 1 turns into a job. Going strong into my second year as a mobile notary and am very happy with where Im at.

Leave a Comment

Required *

All comments are reviewed and if approved, will display.

Close