Updated 7-25-23. Remote online notarization (RON) used to seem like a thing of the future, but the specialized technical service is growing in demand — especially in the current COVID-19 crisis — and Notaries have an opportunity to get started at a time when offering remote services will set them apart from the competition, according to Dushunna F. Scott, who has worked as a remote Notary since 2016.
Scott, owner of Lady Scott Enterprises in Richmond, Virginia, explained in an NNA 2020 Online presentation that even before the coronavirus brought about “safe at home” orders and social distancing, demand for RON services was increasing rapidly. In 2016, she took 207 assignments; in 2019, she took 899, and 2020 is looking even busier.
Notaries who have up-to-date commissions and are in good standing can become remote Notaries, but there are some additional requirements (depending on your state) that must be fulfilled, and Notaries should consider whether they’re equipped to handle the software and other technical requirements before they take the plunge.
Scott outlined the basic steps to becoming a successful remote online Notary. They include:
- Remote online notarization basics and credentials.
- The equipment and technology you’ll need.
- The skills you’ll need.
- Legal considerations.
Remote online notarization basics and credentials
In remote online transactions, the signer and Notary meet on a secure platform and conduct an audio-video recorded session. The signer’s identity is verified electronically, and then the document is signed and notarized electronically using special software.
Notaries also will need an electronic Notary commission in addition to their regular commission, a digital certificate, and a digital seal, Scott said.
The proper equipment for RON
You want to first consider where you will be conducting your assignments: from a home office or elsewhere? Wherever you choose must be quiet, private and secure, Scott said. You want space that’s free from noise and distraction, and you need a professional-looking background because your signer will be looking at it behind you.
She also explained that Notaries will need a desktop or laptop computer, a webcam, a headset, which is optional, high-speed internet and an internet browser such as Google Chrome or Safari. Finally, don’t forget about good lighting and have some scratch paper and a pen handy.
The proper skills for RON
Scott said Notaries should be up-to-date on state laws and best practices, and also be aware of what types of documents may be notarized remotely.
In addition, Notaries should be aware of any policies and procedures of their company or technology platform they use so they’re never taken by surprise.
Scott also pointed out a few soft skills that will help a remote Notary be successful. They include attention to detail and strong customer service skills, particularly if they want repeat business. Patience and understanding also are very helpful for clients who are not technologically savvy.
Remote Notaries also need to have a good understanding of the software they’re using and basic computer troubleshooting techniques.
RON legal considerations
The remote world comes with unique considerations: If a document leaves your screen immediately after it’s notarized, how will you retrieve your video footage if needed? Does your Errors and Omissions Insurance cover remote online notarizations?
These questions and more are likely to come up, which is why Scott also recommends that Notaries find a support group with experienced remote Notaries who can help advise them and encourage them.
“Take the first step!” she said. “What better way to be an asset to your community than to be remote?”
Related Articles:
Remote Notarization: What you need to know
A guide to remote notarization providers for Notaries
Additional Resources
Perform Remote and Electronic Notarizations Training