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Signing Agent Tip: 5 Steps to A Mistake-Free Loan Signing

5 Steps to A Mistake-Free Loan Signing

Every party in a mortgage transaction hopes for a smooth loan signing. And mistakes, no matter how small, can be a headache for everyone involved. As Notary Signing Agents, there are several things we can do to help ensure that our signings are error-free.

Touch base with the signer.
 

Calling the signers to confirm the details of the signing ensures that you have the location, date and time correct and so do they. You can also verify that the appropriate parties will be there, including any witnesses, if required. Equally important, you can remind the borrower to have photocopies of their ID and any other required documentation that will cut down on time spent at the signing. Speaking to them prior to the appointment also lets them ask any questions about the process and gives you sufficient time to find the answers to their questions  or have someone from title or the bank address them directly.

Review the documents and instructions before you get to the signing.
 

If possible, review the documents before heading to your signing so if you have any questions, you can have them addressed beforehand. That’s especially important if you are not familiar with the type of loan or you are dealing with out-of-state documents. Determine what color ink is required, how many forms of ID are necessary, and verify if there any additional instructions such as obtaining necessary documentation from the signer. Doing this allows you to familiarize yourself with the transaction and keeps the signing moving along.

Check all your tools of the trade.
 

Is your stamp inked? Do you have multiple blue and black pens? Do you have a paper clip, binder clip or stapler to attach the check they gave you? Is your cellphone charged? Do you have your journal? Making certain you have all the necessary tools, in working order, saves time at the table and allows you to focus on the task at hand: getting those documents signed accurately.

Know who to contact with questions.
 

It’s likely that the signers will have questions at closing. You won’t know the answers to some questions while others you shouldn’t answer. It’s important to know who to contact. Prior to the signing, ask the title company or signing company for the contact information of the individuals who can answer questions. Having that information handy could be the difference between a borrower signing and not signing.

Double and triple check before leaving the signing.

 

Let the signers know you want to just do a quick double check before you head out to ensure all the documents are signed and notarized correctly. They will appreciate the thoroughness you are showing, and it allows you the opportunity to catch any mistakes. Scanning through one more time before you drop the package will give you additional peace of mind and, hopefully, alleviates you from having to make a second trip out to have documentation corrected.

Marcy Tiberio is a NNA 2015 Notary of the Year Honoree and owner of Professional Notary Services, Inc., in Rochester, New York. She can be reached at marcy@professionalnotaryservices.biz.

Additional Resources:

Signing Agent Tools & Resources

 

 

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