100% Satisfaction Guarantee within 30 days of the date of shipment on any NNA supply item (physical products).
NNA Seals are guaranteed for the life of your commission. If incorrect supplies are ordered, exchanges will only be made if supplies are returned within 30 days in their original condition. No refunds are provided for “personalized” supplies. All returns require prior NNA approval (including return shipping charges). A $10 shipping/handling charge will be deducted from all returns.
If your commission order cannot be completed after nine months from the original order date OR thirty days from your commission start date, whichever comes first, the NNA is no longer obligated to complete your order and your payment becomes non-refundable.
Membership
The NNA is so confident that you will be 100% satisfied with the benefits of your NNA membership, we offer a money-back guarantee. If, at any time during your first year of active membership, you find that your partnership with the NNA is not right for you, simply call us toll-free at 1-800-876-6827 and we’ll give you a pro-rated refund of your membership dues for the time remaining on your membership term.
Bonds/E&O Insurance
Bonds cannot be refunded after they have been filed with the county or state. Errors & Omissions insurance may be returned by agreeing to the release of liability clause provided by the NNA returns authorization team.
Seminars/Online Training/Live Scan
The NNA requires 24 hour notice prior to your seminar date to reschedule free of charge. All cancelations made less than 7 days prior to the initial seminar date will incur a $50 processing fee. No shows for a seminar are not eligible for a refund, a $25 fee will apply to rescheduling based on availability of the course at the NNA’s discretion. Exam retakes require a $20 check or money order payable to the Secretary of State at the time of your retest. In the event that you don’t pass the state exam, the NNA will allow you to re-take our seminar training free of charge; however, the state exam fee of $20 is still required for each exam attempt. Online courses will be refunded as long as the online course has not been started. Live Scan services are non-refundable. In the event your State rejects your fingerprint scan, please contact us for further instructions.
All NNA policies referenced above are subject to change without notice.