Your satisfaction is our guarantee.
We stand behind all our products and services, which is one more way we have your back. If your purchase doesn’t meet your expectations, let us help make things right.
No need to feel stuck. Call 1-800-876-6827.
Not happy with your purchase? The state rejected your fingerprint scan? Give us a call to answer your questions, arrange for an exchange, reschedule your seminar, process a return, and so on.
What can I return?
Products & Supplies
Personalized Seal Stamps and Embossers, Non-Stock Stamps and Supplies
NNA Notary Seal Stamps and Embossers are guaranteed for your commission term. If it stops functioning correctly due to normal wear (ink replacement not included), we will replace it at no charge.
All personalized items are only eligible for refund if the item:
- included a manufacturing error,
- was damaged upon receipt, or
- was lost during shipping.
Stock Stamps and Embossers
100% refund if items are returned in original condition.
Notary Journals, Books, Forms and Other Supplies
100% refund if items are returned in original condition.
State Supply Packages
100% refund if all items included in package are returned in original condition and training (if included) not yet started. Individual supply items will be refunded at the package discount amount.
Training & Education
Live Seminars
Call us to reschedule or cancel your seminar at no charge. Please call 1-800-876-6827.
eLearning Courses
100% refund if the course was never started.
Learn more about our California Required Training exam pass guarantee
Insurance & Bonds
Errors and Omissions Insurance
100% refund if you cancel the policy within 30 days of activation. Be sure to return the original policy to: NNA Services, 9350 De Soto Avenue, Chatsworth, CA 91311.
Learn more about purchasing a policy upgrade
Notary Bonds
100% refund if the bond has not been filed with your county or state.
NNA Membership & Hotline
NNA Membership
Prorated refunds of membership dues will be issued for the time remaining.
NNA Hotline
Included with most NNA Notary Supply Packages. NNA Hotline will only be refunded as part of entire package refund.
Background Screenings
100% refund if the screening has not yet been started. If the screening process has begun, the fees are not refundable.
Fingerprinting & Application Photo Services
100% refund if neither fingerprints nor photos were taken. There is no charge for retakes of fingerprints or photos. If your state rejects your fingerprint scan, call us at 1-800-876-6827 for further instructions.
Electronic Notary Products
Electronic Notary Seals
100% refundable.
Notary Digital Certificate Vouchers
100% refund if the email containing the voucher has not yet been sent. If the email has been sent, the fee is not refundable.
How do I return an item?
How will I get my refund?
Refund & return policy updated 10/2017