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Ordering

Ordering

How can I order from the NNA or contact you?
What payment methods can I use?
How can I change my state on your website?
How can I change my order?
How is my order shipped?
Can I request rush shipping?
What do you charge for online shipping?
What do you charge for shipping for offline orders?
Where do you charge tax?
Can I track my order?
What if I have a problem with an order?
Can I return my order?
I'm being asked for my NNA ID number. How can I get that?
Does placing an order make me a Notary?

 

Ordering

How can I order from the NNA or contact you?

Phone

 

Fax

 

On the Web

 

Email

1-800-876-6827

 

1-800-833-1211

 

NationalNotary.org

 

Contact Form

A customer care professional is always available:
Monday through Friday
6:00 a.m. – 5:00 p.m. PT 

Hotline support
1-888-876-0827
Monday through Friday
5:00 a.m. – 7:00 p.m. PT 
Saturdays
5:00 a.m. – 5:00 p.m. PT
Hotline subscribers only

Our mailing address for orders:
National Notary Association
9350 De Soto Avenue
P.O. Box 2402
Chatsworth, CA 91313-2402

Our National Headquarters:
9350 De Soto Avenue
Chatsworth, CA 91311-4926
1-800-US NOTARY (1-800-876-6827)
Driving directions

Showroom hours:
Monday through Friday
8:00 a.m. – 4:45 p.m. PT
Purchase much-needed supplies straight from our on-premises showroom.

If you don't wish to order online, please download our order form to mail or fax in.

Large employers can contact our Trusted Notary division to register your staff Notaries.

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What payment methods can I use?

Prepay when you order online with Visa, MasterCard, Discover, or American Express.

Checks or Money Orders payable to National Notary Association via mail only to the address below. Please include an order form with your mail-in payment indicating your commission name, desired items, and shipping address.

Mail:
National Notary Association
9350 De Soto Avenue
P.O. Box 2402
Chatsworth, CA 91313-2402

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How can I change my state on your website?

You can change your state in the header of our website. In the upper right hand corner, re-select a state by using the dropdown.


How to Change Your State

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How can I change my order?

Contact Customer Care at 1-800-876-6827.

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How is my order shipped?

We normally fill your order within one business day of receiving it, except for custom items such as business cards and items which require documentation to manufacture such as notary seals, bonds, insurance policies, and ID Checking Guides. These are shipped within 2-3 business days from the date we receive the necessary documents for your state.

  • Ground: We ship UPS Ground or first-class mail. Your order will typically arrive within 7 to 10 working days. Custom items will be shipped separately, as soon as they are available.
  • 2-Day/Next-Day Air: Orders received by 12:00 p.m. Pacific Time (Monday - Friday) will be shipped the same day, except for Custom items. Custom items will be shipped separately, as soon as they are available.
  • P.O. Boxes: Orders cannot be shipped via UPS or Fed Ex to P.O. Boxes. We will ship via first-class mail if P.O. Box is provided.
  • Saturday Delivery: Not available for orders. Please contact Customer Service at 1-800-876-6827.

Custom Orders
When ordering Custom items, be sure to accurately enter all custom information on the Order Form. We cannot produce these items unless this information is provided. Please double check to make sure all information is correct, as we cannot be responsible for your errors.

Custom items require approximately three days to produce (except Business Cards, which take 2-4 weeks to produce). They will be shipped separately, as soon as they are available.
Custom Items Include: Notary Seal Stamps (see below), Library Embossers, Stationery Embossers, Custom Stamps, Mini Address Stamps and Business Cards.

Notary Seal Stamps and Embossers
These items are custom made to your state's specifications and cannot be manufactured until all required documents are received by the NNA. Review the required documents for your state and further instructions. Once the documentation has been received by the NNA, please allow 2-3 business days to manufacture and ship. 

Notary Seal Stamps and Embossers will be shipped separately from the rest of the supplies in your order, as soon as they are available.

Complete Notary Packages
Items in the Complete Notary Package are sent separately: (1) Supplies, (2) Seal, (3) Bond (see below); (4) E&O Insurance (see below). All items will be shipped as requested, when available.

Notary Bonds
Notary Bond filing procedures vary by state. Please review the required documentation for your state. Once the documentation has been received by the NNA, please allow 2-3 business days to ship. 

Bonds for Alaska, Arkansas, Arizona, Idaho, Illinois, Indiana, Kansas, Kentucky, Michigan (except Sanilac county), Nevada (except Carson City & White Pine counties), New Mexico, North Dakota, South Dakota, Utah, Washington, Wisconsin, and Wyoming are e-mailed by default as soon as the bond is ready.

Bonds for Louisiana, Missouri, Montana, Nebraska, Oklahoma, and Tennessee (except Blount county) are shipped first-class mail but may be e-mailed on request.

For any other state (and the county exceptions noted), state regulations require us to ship physical paperwork. Please call us to order expedited shipping for your notary bond.

Should you prefer to request expedited shipping for the Bond only, the following surcharge will apply: 2-Day = Additional $12.95 Next-Day = Additional $21.95. Please note this charge is in addition to any expedited shipping costs you may have paid to expedite the supplies in your order.

You may call us at 1-800-876-6827 to request special handling of your Bond.

Errors & Omissions Policies
Errors & Omissions policies require commission verification before they can be issued. Please review the required documentation for your state.‚Äč

These policies are shipped first-class mail once ready. Once the documentation has been received by the NNA, please allow 2-3 business days to ship.  If preferred, they can be e-mailed to you on request. Call 1-800-876-6827 or e-mail us to make this request.

Special Shipping Requests
For any other special shipping requests, call us at 1-800-876-6827.

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Can I request rush shipping?

In most locations, you can request rush shipping; however, please be advised that expedited orders are processed the same day only if received by noon PST, Monday through Friday. Orders are shipped Monday through Friday only, and not on legal holidays. Prices are subject to change. Please call Customer Care for additional information at 1-800-876-6827.

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What do you charge for online shipping?

What do you charge for shipping for offline orders?

Location

 

Ground

 

2-Day Air*

 

Next-Day Air*

US State

 

$7.95

 

$12.95

 

$21.95

US Territories

 

Call

 

Call

 

Call

  • All shipping rates are subject to change.
  • Rates listed apply to all 50 states.
  • For shipment to other destinations, call for rates.
  • You must contact Customer Service to verify all 2-Day and Next-Day Air shipments of Bonds and Errors and Omissions Insurance policies.
  • Shipping charges do not apply to Membership, Bonds*, E&O Insurance, Seminars and Online Training.
  • *Expedited shipment of a Notary Bond requires a shipping surcharge in addition to any expedited shipping paid for the order:
    2-Day = Additional $12.95 Next-Day = Additional $21.95. See "Notary Bonds" for additional information.

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Where do you charge tax?

Applicable state and local sales tax will be added for deliveries to California. Sales tax will be added to online orders; if ordering by mail or fax, be sure to include sales tax based on shipping address.

NOTE: Membership, Bonds, E&O Insurance, Seminars, and Online Training are non-taxable.

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Can I track my order?

From the NNA homepage click on MY NNA at top of page.
Enter your Email along with Password.
From the My NNA profile page click on Order History. This will list all your orders.

Contact Customer Care at 1-800-USNOTARY (1-800-876-6827) or e-mail us for information about orders in process.

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What if I have a problem with an order?

Contact Customer Service at 1-800-US-NOTARY (1-800-876-6827). Please have your order number or member ID ready if possible.

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Can I return my order?

We accept returns subject to our return policy. Please be sure to read the policy in its entirety.

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I'm being asked for my NNA ID number. How can I get that?

Your NNA ID number is assigned to your customer record. It's printed on most correspondence we send you. If you don't know and can't locate your NNA ID number, call customer service at 1-800-876-6827 or e-mail us and we will be happy to tell you your number.

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Does placing an order make me a Notary?

No. Only an official state or county commissioning agency, usually the Secretary of State or County Clerk, can issue a Notary Commission. Our packages provide all of the required supplies and bonding for each state as well as application processing in Florida, Texas, Missouri, and Pennsylvania, but only an official state agency can make you a notary.

To become a Notary, you will need to complete all requirements for your state.

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