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Technical Assistance

Technical Assistance
     Your account areas and shopping carts don't seem to work properly for me. What's the problem?
     Some things don't look right. Why?
     My online course isn't working properly
     How do I reset my account password?
     How do I change my account password?


Your account areas and shopping carts don't seem to work properly for me. What's the problem?

You must have JavaScript and cookies enabled on your computer in order for our interactive cart and account areas to function properly. To enable JavaScript on your computer, go here. Read about our cookie policy here.

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Some things don't look right. Why?

Our site is best viewed in Internet Explorer 10 or higher, Firefox, Chrome, or Safari. If you are using a different browser, you may have problems performing certain functions. We strive to make our websites compliant and compatible with all the major browsers currently in use. Our developers are always looking at expanding our compatibility, so please check back.

Mac Lion users may occasionally encounter difficulty accessing videos. This is a known issue on Lion.

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My online course isn't working properly

NNA Online Course System & Software Requirements

Online courses are not recommended for users who can't satisfy these requirements. NNA also offers Live Seminars for some Notary training courses.

Adobe® Flash® Player

To view some interactive pages in this course, you will need the free Adobe Flash Player. If this program is not already installed on your computer, get it here.

If you do not see any Flash animations throughout the course, or you have problems viewing the course, then you may need to update your Flash Player version.

Enable cookies: Cookies must be enabled in order to take our online courses. Click below to view instructions for your browser.

Internet Explorer
1. Cookies.
2. Popup Blocker.
3. Browsing History.

Mozilla Firefox
1. Cookies.
2. Popup Blocker.
3. Browsing History.

Google Chrome
1. Cookies.
2. Popup Blocker.
3. Browsing History.

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How do I reset my account password?

  1. Go to nationalnotary.org/my-nna.
  2. Click on the Forgot Password? link above the Password box.
  3. A new field will appear asking for your e-mail address. Enter it here.
  4. Click the Submit button.
  5. If red text appears above the Sign In area indicating a password has been emailed to you, check your email and proceed to step 6.
    1. If red text appears indicating the email address does not exist, check the spelling of the email address and try again. You may have registered with another email or never registered at all. If none of your email addresses exist, proceed to register as a new user on the same page and enter the website. If you cannot recall the email address that you registered with, please call Customer Service at 1-800-US-NOTARY and they can provide the email address associated with your account. We do not recommend creating a new account, as we will be unable to display your account history.
  6. A new password will be e-mailed to you from services@nationalnotary.org within a few minutes. If you do not see the email in a reasonable amount of time, check your Spam folders.
  7. Copy the password provided in the email (select the text, right click, copy), write it down, or position the email so you can reference it while you are logging in.
  8. Go back to nationalnotary.org/my-nna and enter your email address and the password provided to you.
  9. Click the Sign In button.

Since the password is randomized, you should change your password to something you will remember. See how to change your account password below. 

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How do I change my account password?

If you have forgotten your password or your password does not seem to be working, see how to reset your password above. Otherwise, review these steps for how to change your account password from your My NNA.

  1. Go to nationalnotary.org/my-nna and login.
  2. Click Account Information in the left navigation.
  3. Click Edit Profile to the upper right of your profile information.
  4. In the Password and Confirm Password fields, enter a new password and confirm it. Note that passwords must be 6-10 characters, and contain a mix of letters and numbers with at least one upper case letter.
  5. Click the Save button.
  6. The next time you login, you will use your new password. 

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