Shipping & Taxes 100% Satisfaction Guarantee Order & Shipping Information Shipping Rates State and Local Taxes 100% Satisfaction Guarantee If any supply item fails to live up to your expectations, you may return it within 30 days for a replacement or refund. Contact Customer Service at 1-800-US-NOTARY (1-800-876-6827). Please see Return Policy for full details. Order & Shipping Information Order Fulfillment We normally fill your order within one business day of receiving it, except for Custom items (see "Custom Orders" below). Ground We ship UPS Ground or first-class mail. Your order will typically arrive within 7 to 10 working days. Custom items will be shipped separately, as soon as they are available. 2-Day / Next-Day Air Orders received by 12:00 p.m. Pacific Time (Monday - Friday) will be shipped the same day, except for Custom items. Custom items will be shipped separately, as soon as they are available. P.O. Boxes Orders cannot be shipped via UPS or Fed Ex to P.O. Boxes. We will ship via first-class mail if P.O. Box is provided. Saturday Delivery Not available for Web orders. Please contact Customer Service at 1-800-876-6827. Custom Orders When ordering Custom items, be sure to accurately enter all custom information on the Order Form. We cannot produce these items unless this information is provided. Please double check to make sure all information is correct, as we cannot be responsible for your errors. Custom items require approximately three days to produce (except Business Cards, which take 2-4 weeks to produce). They will be shipped separately, as soon as they are available. Custom Items Include: Notary Seal Stamps (see below), Library Embossers, Stationery Embossers, Custom Stamps, Mini Address Stamps and Business Cards. Notary Seal Stamps and Embossers These items are custom made to your state's specifications and cannot be manufactured until all required documents are received by the NNA. Review the required documents for your state and further instructions. Once the documentation has been received by the NNA, please allow 3-5 business days to manufacture and ship. Notary Seal Stamps and Embossers will be shipped separately from the rest of the supplies in your order, as soon as they are available. Complete Notary Packages Items in the Complete Notary Package are sent separately: (1) Supplies, (2) Seal, (3) Bond (see below); (4) E&O Insurance (see below). All items will be shipped as requested, when available. Notary Bonds Notary Bond filing procedures vary by state. Please review the required documentation for your state. Bonds for Alaska, Arkansas, Arizona, Idaho, Illinois, Indiana, Kansas, Kentucky, Michigan (except Sanilac county), Nevada (except Carson City & White Pine counties), New Mexico, North Dakota, South Dakota, Utah, Washington, Wisconsin, and Wyoming are e-mailed by default as soon as the bond is ready. Bonds for Louisiana, Missouri, Montana, Nebraska, Oklahoma, and Tennessee (except Blount county) are shipped first-class mail but may be e-mailed on request. For any other state (and the county exceptions noted), state regulations require us to ship physical paperwork. Please call us to order expedited shipping for your notary bond. Should you prefer to request expedited shipping for the Bond only, the following surcharge will apply: 2-Day = Additional $12.95 Next-Day = Additional $21.95. Please note this charge is in addition to any expedited shipping costs you may have paid to expedite the supplies in your order. You may call us at 1-800-876-6827 to request special handling of your Bond. Errors & Omissions Policies Errors & Omissions policies require commission verification before they can be issued. Please review the required documentation for your state. These policies are shipped first-class mail once ready. If preferred, they can be e-mailed to you on request. Call 1-800-876-6827 or e-mail us to make this request. Special Shipping Requests For any other special shipping requests, call us at 1-800-876-6827. Shipping Rates Ground 2-Day Air* Next-Day Air* $5.00 $12.95 $21.95 All shipping rates are subject to change. Rates listed apply to all 50 states. For shipment to other destinations, call for rates. You must contact Customer Service to verify all 2-Day and Next-Day Air shipments of Bonds and Errors and Omissions Insurance policies. Shipping charges do not apply to Membership, Bonds*, E&O Insurance, Seminars and Online Training. *Expedited shipment of a Notary Bond requires a shipping surcharge in addition to any expedited shipping paid for within the order: 2-Day = Additional $12.95 Next-Day = Additional $21.95. See "Notary Bonds" for additional information. State and Local Taxes Applicable state and local sales tax will be added for deliveries to California. Sales tax will be added to online orders; if ordering by mail or fax, be sure to include sales tax based on shipping address. NOTE: Membership, Bonds, E&O Insurance, Seminars, and Online Training are non-taxable.