Returns & Refunds Application and Order Status Returns and Refunds Frequently Asked Questions Ordering Membership Commission Process Insurance Technical Assistance Signing Agents Quick Facts FAQs Screening Process State Restrictions Related Articles Errors and Omissions Insurance Lawsuit Protection Training Information Online Training Live Training Our Instructors Training Solutions for Employers Account Support Satisfaction Guaranteed 100% Satisfaction Guarantee within 30 days of the date of shipment on any NNA supply item (physical products). NNA Seals are guaranteed for the life of your commission. If incorrect supplies are ordered, exchanges will only be made if supplies are returned within 30 days in their original condition. No refunds are provided for “personalized” supplies. All returns require prior NNA approval (including return shipping charges). A $10 shipping/handling charge will be deducted from all returns. If your commission order cannot be completed after nine months from the original order date OR thirty days from your commission start date, whichever comes first, the NNA is no longer obligated to complete your order and your payment becomes non-refundable. Membership/Hotline/Subscriptions All NNA subscription based products carry a 100% Satisfaction Guarantee and will be refundable on a simple pro-rated basis from the date the subscription-based product was ordered. Bonds/E&O Insurance Bonds cannot be refunded after they have been filed with the county or state. Errors & Omissions insurance may be returned by agreeing to the release of liability clause provided by the NNA returns authorization team. Seminars/Online Training/Live Scan The NNA requires 24 hour notice prior to your seminar date to reschedule free of charge. All cancellations made less than 7 days prior to the initial seminar date will incur a $50 processing fee. No shows for a seminar are not eligible for a refund, a $25 fee will apply to rescheduling based on availability of the course at the NNA’s discretion. Exam retakes require a $20 check or money order payable to the Secretary of State at the time of your retest. Online courses will be refunded as long as the online course has not been started. Live Scan services are non-refundable. In the event your State rejects your fingerprint scan, please contact us for further instructions. All NNA policies referenced above are subject to change without notice.