NNA 2014
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June 1-4, 2014, Phoenix, AZ

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Notary Essentials for Employees
This course presents a firm foundation of basic prudent practices for every Notary Public. We’ll give you the knowledge and assurance so that you can perform your notarial duties with a high standard of care and professionalism.

After attending this workshop, you will be able to do the following:

  • Understand the role and responsibilities of the Notary
  • Perform each of the common notarial acts
  • Use the Notary’s tools: the journal, seal, and certificate
  • Notarize properly in special circumstances involving foreign language signers, minors, and others

Scheduled Time:

  • 8:30 a.m. – 10:00 a.m.
    Monday May 23, 2011

The Notary Supervisor: Role and Responsibilities
Properly supervising the Notaries employed by your organization is an important responsibility. Not only do Notaries represent your business as they provide valuable services to your customers, but as long as they are employees, your company is accountable for their actions. Ensuring that Notaries on your staff carry out their duties correctly and professionally is essential to managing your employer’s risk and enhancing its reputation with the public. This presentation will show you how to competently manage your Notaries according to state law and best practices, and limit your employer’s exposure to liability due to notarial errors or misconduct.

After attending this workshop, you will be able to do the following:

  • Review, assess, develop, and implement your company’s Notary supervision policies and procedures based on state laws and best practices
  • Understand the available education and training opportunities for Notaries
  • Oversee internal and external training for your Notary staff
  • Supervise your Notaries’ day-to-day activities and records
  • Perform a basic service review for each Notary

Scheduled Time:

  • 8:30 a.m. – 10:00 a.m.
    Monday May 23, 2011

Inside the NNA: How the NNA Works for You
The mission of the National Notary Association is to serve Notaries. Are you aware of the many advantages NNA membership provides you? This course will introduce you to the most important ways the NNA serves your important role by focusing on key values within the Association: Compliance, Liability Protection, Risk Management, Professionalism, and Opportunities. This will be an interactive experience, so bring your questions and come discover how your National Notary Association can support and serve you.

Scheduled Times:

  • 8:30 a.m. – 10:00 a.m.
    Monday May 23, 2011
  • 1:00 p.m. – 2:30 p.m.
    Monday May 23, 2011

Controlling the Fraud Epidemic
It is no exaggeration to say that fraud is epidemic in this country. It is widespread, it is extremely common, and it is increasing all the time. One of the primary roles of a Notary Public is to deter fraud. But how do Notaries do that? What fraud-prevention tools do they have at their disposal, and what authority do they have to use them? This workshop will show both Notaries and those who employ Notaries how simply following proper notarial procedures allows Notaries to detect, deter, and prevent all sorts of fraudulent activity and to help prosecute people who have committed fraud.

After taking this workshop, you will be able to do the following:

  • Define fraud
  • Name the two types of fraud most commonly seen by Notaries
  • Identify and implement the notarial procedures that best control fraud
  • Explain how and why these procedures control fraud
  • Understand the liability risks of failing to follow these procedures

Scheduled Times:

  • 10:20 a.m. – 11:50 a.m.
    Monday May 23, 2011
  • 11:00 a.m. – 12:30 p.m.
    Tuesday May 24, 2011

Sorry, Boss, No Can Do!
Sooner or later, you will have to explain to your boss why you can’t notarize a document or obey a directive that conflicts with your responsibilities as a Notary. As a public official, you have an obligation to uphold your state’s notarial laws and procedures, but what if your boss does not accept that? This workshop will teach you how to deal with insistent employers and maintain a positive working relationship with them.

After taking this workshop, you will able to do the following:

  • Identify improper requests for notarization and politely refuse them
  • Effectively explain to your employer why a request is considered improper
  • Differentiate the Notary’s responsibilities as an employee from the Notary’s responsibilities as a public official

Scheduled Times:

  • 10:20 a.m. – 11:50 a.m.
    Monday May 23, 2011
  • 11:00 a.m. – 12:30 p.m.
    Tuesday May 24, 2011

Introduction to Sections
In 2011, the National Notary Association re-introduced its Professional Sections program – an industry/specialty focus within one of six areas to provide an upgraded membership within the Association. At this workshop, you’ll discover the types of information, access, and insight a Section Membership Upgrade can provide in all areas of focus: Notary Signing Agents & Small Business; Legal Professionals; Financial & Corporate Services; Healthcare; International; and Immigration. Learn how becoming a Section member can increase your confidence and round out your experience as a Notary – regardless of the industry or field you primarily serve.

Scheduled Times:

  • 10:20 a.m. – 11:50 a.m.
    Monday May 23, 2011
  • 2:50 p.m. – 4:20 p.m.
    Monday May 23, 2011

Detecting and Preventing ID Fraud
Did you know that one of your primary responsibilities as a Notary is to verify the identity of every person for whom you notarize? And did you know that failing to do so properly can land you in very hot water? This workshop will teach you how to properly verify someone’s identity and, as a result, how to avoid potential liability for ID fraud. The workshop will cover the most common types of ID fraud, what to look for when you are assessing an ID card, what to do when you are faced with a dubious ID card, and why it is so important for you to scrutinize every ID card you see.

After taking this workshop, you will be able to do the following:

  • Define fraud
  • Name the most common forms of ID cards that Notaries may accept
  • Name and define the security features most commonly seen on modern ID cards
  • Name, define, and know how to detect the three forms of false identification
  • Know what to do — and what not to do —when faced with a dubious ID card
  • Understand your liability risks if you fail to adequately vet the identity of your signers

Scheduled Times:

  • 1:00 p.m. – 2:30 p.m.
    Monday May 23, 2011
  • 3:30 p.m. – 5:00 p.m.
    Tuesday May 24, 2011

What to Look for When Selecting a Notary
Your company may be ready to hire a Notary, or perhaps you want to reward one of your current employees with additional responsibilities. What characteristics should you consider in choosing the top candidate for the office of Notary? You know that a candidate’s work history, job and interpersonal skills, and attitudes in the workplace are important in hiring. In addition, the successful Notary must have a clear understanding of Notary law and the ability to follow certain procedures scrupulously. What other characteristics must the ideal Notary display, and how do you screen your candidates?

After attending this workshop, you will be able to do the following:

  • Understand the essential characteristics of the ideal Notary candidate
  • Write a specific job description for a Notary
  • Develop effective interview questions

Scheduled Time:

  • 1:00 p.m. – 2:30 p.m.
    Monday May 23, 2011

A Day in the Life of a Notary Employee
Notaries must be ready to notarize for customers and employers when asked, always acting professionally and courteously. Follow our intrepid Notary as she expertly handles requests from customers and supervisors, looking over her shoulder as she notarizes typical documents. Join in a group debrief on the ins and outs of notarizing as a Notary employee.

After attending this workshop, you will be able to do the following:

  • Interact appropriately with your customers and supervisors
  • Get an introduction to the typical documents requiring notarization
  • Incorporate professional tips into your notarial procedures

Scheduled Time:

  • 2:50 p.m. – 4:20 p.m.
    Monday May 23, 2011

Notary Essentials for Employers
Increasingly, employers are held financially accountable for the actions of their Notary Public employees. A key employer protection is to ensure that employees are properly trained and monitored as they perform notarial acts. This workshop will cover the recommended best practices for every notarization, as well as offer suggestions on how employers can ensure that their employees are performing in a responsible manner.

After attending this workshop, you will be able to do the following:

  • Understand the ramifications of some recent court cases
  • Understand the 5 basic steps of notarization
  • Evaluate the performance of your Notary employees
  • Provide training opportunities for your Notary employees

Scheduled Time:

  • 2:50 p.m. – 4:20 p.m.
    Monday May 23, 2011

Interactive Learning Lab
The NNA's Curriculum Development team has created a series of activities that will allow you to test your notarial knowledge, work on interactive computer and hands-on simulations, catch up on and learn from recent news and articles of "Notaries in the News,"and engage in Notary Signing Agent activities.

Some of the things you can look forward to:

  • Interactive Computer Simulations
  • Complete the Certificate
  • Complete the Journal
  • Assess the ID Card
  • Choose Your Own Notarization Adventure (scenario-based, branching-logic eLearning)
  • Interactive Hands-On Notarization Scenarios
  • Notary Signing Agent Activities
  • Opportunities to network with your fellow Notaries

Scheduled Times:

  • 8:30 a.m. – 4:30 p.m.
    Monday May 23, 2011
  • 11:00 a.m. – 5:00 p.m.
    Tuesday May 24, 2011
  • 10:00 a.m. – 5:00 p.m.
    Wednesday May 25, 2011

* Note: NNA Conference program information subject to change.

Platinum Sponsor

Merchants Bonding Company

Silver Sponsor

ServiceLink

Thank you to our 2014 Sponsors