Notary Bulletin Hotline Tip: What Do I Do If The Names On The ID And The Document Don't Match? By NNA Staff on September 12, 2011 in Hotline Tips I recently encountered a signer who had his name legally changed, which means the name on his ID doesn’t match the name on the document. What method can I use to properly identify him? - J.H., Venice, Florida If the name on the document and the name on the ID do not match, then a Notary may use a credible identifying witness to identify the signer (FS 117.05 ). Under Florida law, every credible witness must personally know the document signer. If there is only one credible identifying witness, he or she must also be personally known to the Notary. If there are two credible witnesses, they don’t need to be personally known to the Notary, but must be identified through an acceptable identification document (FS 117.05  [b]). Laws vary from state to state, so Notaries in states other than Florida should consult their statutes with regards to using credible witnesses. Confronted with a tricky notarization? Unsure how to proceed? NNA members have unlimited access to our expertly trained NNA Hotline counselors to help you with all of your notarial questions. Call (888) 876-0827, Monday through Friday, 5 a.m. to 7 p.m. PST; Saturday, 5 a.m. to 5 p.m. PST Email Share Leave a Comment Required * Name * Email *(for verfication purposes only) Comment * Enter the text shown in this image *(text is case sensitive)All comments are reviewed and if approved, will display.